Booking Terms & conditions

1. DEFINITIONS

“booking” means the period for which you have paid to stay at the property.
“management” means the owners or managers of the property.
“guests” means the persons who stays overnight in the property during the booking.
“visitor” means a person who is invited by the guest to visit the property during the booking.

2. ACCEPTANCE & RESPONSIBILITY.

• By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking to these terms and conditions.

3. CHECK IN/OUT

• Check-in time is not before 4 pm on the arrival date and check out time is not later than 10 am on departure date.
• Late departure is subject to prior arrangement and availability and extra charges can apply.
• You must notify management of expected arrival time and a mobile contact number at least 4 days before arrival.
• Check-in/check-out and key collection/return procedure will be as follows unless special arrangements have been made prior to arrival. A member of the administration will hand over the key directly to the guest.

4. PAYMENT

• When using the online payment system, your booking is split into two portions – the deposit and the remaining balance. You have to pay both portions (the full amount) in CHF upfront your arrival.
• The deposit of 50% has to be paid at the time when you reserve the property.
• The balance of the rental amount has to be paid 60 days prior to the rental start.

5. CANCELLATION OR VARIATION

• If you wish to cancel your booking, please contact us immediately on +41 44 252 1111 or send an email to info@casa-leopardo.com
• Your deposit is non-refundable in the event of a cancellation.
• If you have paid more than the deposit or paid in full and cancel your booking earlier than 60 days before your arrival you will be refunded everything above 50% of the total balance. If you cancel within 60 days prior to arrival nothing will be refunded.
• Should you be eligible for a refund it will be made through your chosen payment method.
• If no notice of cancellation is received and the guest does not travel, cancellations will be deemed to have been received on the day of departure. The management reserves the right to resell any part of the cancelled holiday, and this shall in no way alter their right to levy cancellation charges.
• A variation of the booking which reduces the number of nights that you will stay at the property will be treated as a cancellation of the booking in respect of those nights.
• We have a minimum nights stay policy of 7 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
• In exceptional circumstances, management reserves the right to cancel your holiday for the dates you have reserved. This is exceedingly unlikely, but should this occur, you will be refunded in full.

6. SECURITY BOND

• A security deposit payment of CHF 15’000,- is required at the same time as the outstanding balance of your booking. It will be credited to your designated payment method once our property has been inspected and deemed left in the same state to your arrival. We agree to ensure this occurs within 7 working days of your departure.
• Any damages, loss or expenses incurred by management as a result of your breach of these terms & conditions will be charged against the security deposit. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared. If costs exceed the security bond you will be liable for any outstanding balance.

7. UNAVAILABILITY

• If the property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then our management will inform you immediately and endeavor to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.

8. PARTIES & FUNCTIONS

• Functions and parties are not permitted in the property and its premises. There are no exceptions.
• Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.

9. LINEN AND TOWELS

• We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bathrooms on departure.
• Cleaning usually occurs every second day and linen change is made once a week. Additional cleaning and linen change is possible upon request and at additional cost.

10. PETS

• Pets are not allowed at the property.

11. SMOKING

• No smoking is allowed in the property under any circumstances.

12. YOUR OTHER RESPONSIBILITIES / GENERAL INFORMATION

• You must comply with all applicable Casa Leopardo house rules and all instructions from management and the caretakers of the property concerning occupancy, property, health, safety and quiet enjoyment of the property and our neighbors.
• The guests’ liability for the property extends beyond the security deposit set out in clause 6. Any damage caused to the property during the stay must be reported to the management immediately and any cost of damages or losses must be paid by the guests. The guests are responsible for leaving the property in good order and in a clean condition. The management reserves the right to evict the guests if the guests or visitors have caused excessive damage.
• Only the guests nominated and agreed in the booking may stay in the property overnight. The number of guests staying in the property cannot exceed the maximum number of guests published on the website or agreed in writing. The maximum capacity of Casa Leopardo is 12 people. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
• Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond.
• All furniture and furnishings must be left in the position they were in when you arrived.
• All keys must be returned to our chalet management upon check-out.
• You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge of CHF 2’000.
• If travelling with children please ensure to familiarize yourself and your children (as appropriate) with the location of property entrances/exits, stairs and balconies to ensure the upmost safety for all.

13. PROBLEMS OR COMPLAINTS

• In the case of any problem or complaint, you must inform management at the earliest opportunity so management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
• Any complaint, which cannot be resolved locally, must be notified in writing to management prior to departure from the property.
• Failure to follow this procedure this may hinder the ability of management to rectify the problem or complaint and reduce or extinguish any claim you may have.

We recommend all guests purchase travel insurance since management is not responsible for any injuries, illness or accidents that may occur whilst staying at our property. Management is unable to accept responsibility for any costs that you or anyone in your party may incur as a result of failing to take out appropriate insurance.

LIABILITY

• Management will ensure your holiday accommodation and services provided by ourselves are those of the highest standard as described to you in our marketing.
• All guests undertake to behave in such a manner as in no way to cause damage, distress, danger or annoyance to other guests, property and/or any third party. The contract of any guest in breach of this clause shall be terminated forthwith and the management shall have no further contractual obligations.
• Management will not accept liability for loss or damage to personal property. In this event, you would be expected to make a claim under your travel insurance policy.
• Management accepts no responsibility for any loss, delay or additional costs incurred due to adverse weather conditions.
• Whilst management is not liable for any disturbance, noise or activities caused by any third party in the vicinity of the property we will do our upmost to limit this upon notification.

DISCLAIMER

• The author assumes no responsibility for the correctness, accuracy, timeliness, reliability and completeness of the information.
• All offers are not binding. The author expressly reserves the right to change parts of or the entire offer without prior notice, add to, delete or the publication temporarily or permanently.
• The content of our website has been compiled with meticulous care and to the best of our knowledge. However, we cannot assume any liability for the up-to-dateness, completeness or accuracy of any of the pages.